Terms
Terms of Service
of the Ciechanowski Rower Miejski System
Valid from 01 July 2024
I. General Provisions
1. The hereby Terms of Service shall specify the principles and conditions of using the Ciechanowski Rower Miejski also referred to as CRM (hereinafter: CRM), launched and operating within the administrative borders of the city of Ciechanów.
2. Terms of Service of CRM as well as the Privacy Policy are available free of charge on the internet website www.ciechanowskirower.pl in such a way so as to enable familiarising with the content, obtaining, reproducing and recording it. These documents may be obtained at the office of Nextbike Polska S.A. w restrukturyzacji, with its registered seat in Warsaw, which is the CRM Operator.
3. Contact:
Nextbike Polska S.A. w restrukturyzacji
ul. Przasnyska 6b
01 – 756 Warszawa
e-mail: [email protected]
tel.: 23 680 43 43
4. Setting up an account in one of the systems enables the use of bike rental stations in other cities, unless the terms of service of a given system indicate otherwise. The current list of cities in which Nextbike systems are active may be found under the following address www.nextbike.pl/o-nextbike.
II. Definitions
1. Mobile Application – a mobile application enabling the use of CRM. The use of Mobile Application is possible on smartphone type of devices with an adequate, valid Android or iOS system, which facilitates the download of Mobile Application from an online store. The Application is available for download free of charge at Google Play stores and Apple AppStore, whilst permanent access to the Internet as well as registration of Client Account within the CRM System is a condition for its download and use.
2. Account Blockade – a preventive measure consisting of preventing the use of CRM, which may be applied by the Operator in case of breaching by the Client of provisions of the hereby Rules and Regulations, in particular in case of a breach which constitutes a damage to CRM system elements.
3. CRM Customer Service Office/BOK CRM– – a service launched by the Operator ensuring contact
with the Operator through:
a. infoline available 24/7 at the following number: 23 680 43 43,
b. electronic post under the address: [email protected]
c. Mobile Application.
Information regarding the functioning of BOK are available on the internet website www.ciechanowskirower.pl.
4. O-lock blockade – means of securing Bikes in the form integrated with “O” clamp frame the closing of which enables completion of Rental. Furthermore, the blockade also secures the Bike at the time of using the Parking function. O-lock blockade is mounted on the rear wheel and it remains open through the ride. It constitutes a compulsory accessory of every Bike.
5. Promotional Voucher/Bonus – a voucher offered by the Operator which enables topping up Client Account. The voucher amount and its designation is established by the Operator and it is non-refundable. The means from Vouchers are used in the first order, prior to the means paid in by the Client.
6. Price List and Additional Fees Table – price list of services and fees charged by CRM, constituting an integral part of the Agreement. The Price List and Table of Additional Fees constitutes Appendix no. 1 to the hereby Terms of Service and is available on the internet website as well as within the Nextbike Mobile Application.
7. Duration of Rental – time counted from the moment of Rental (unlocking) of the Bike to the moment of Bike Return through closing of its O-lock Blockade. Whilst it is assumed that Parking is calculated into the Duration of Rental.
8. GPS – device mounted on the Bike, serving the function of monitoring of the Bike’s location and positioning.
9. Client Identifier – an individual number assigned to each Client, corresponding to the number of the mobile phone indicated during registration. Details on registration and Client IDs have been specified in Chapter VI. Registration.
10. Client/ User – any natural person, participant of the CRM System who has accepted the Terms of Service and carried out registration in the CRM System through which he or she concluded Agreement with the Operator.
11. Client Account/Account – personal Client Account created during registration for the purposes of using the CRM System as well as charging fees in line with Appendix no. 1 to the Terms of Service.
12. Top up amount – payment submitted towards Rentals onto Client Account.
13. Minimum Account Balance – minimum balance which a Client ought to have in order to be entitled to a Bike Rental.
14. Non-authorized ride – use of any CRM Bike without bike rental registered on Client Account.
15. Operator – company Nextbike Polska S.A. w restrukturyzacji realizing the service of CRM maintenance, with its registered seat at ul. Przasnyska 6b, 01- 756 Warszawa, entered into the Register of Entrepreneurs of the National Court Register, maintained by the District Court for the city of Warsaw in Warsaw, XIV Economic Department of the National Court Register under the following numbers: KRS 0000646950, REGON 021336152, NIP 8951981007
16. Initial fee – registration fee amount paid by Clients upon registration. The level of initial fee has been defined in Appendix no. 1. It will be calculated into rental fees.
17. Privacy Policy – a separate document to the document of Terms of Service, which specifies the conditions for the processing of Client personal data by the Operator. The Privacy Policy is available at https://ciechanowskirower.pl/polityka-prywatnosci/.
18. Explanatory proceeding – a set of actions legally and factually undertaken by the Operator, targeted at establishing the circumstances and events occurring in relation to the use of bikes, in particular, those related to breaching of the Terms of Service, accidents and collisions or damages to the property of the Operator.
19. Parking – a function enabling parking of the Bike without having to return it. Parking is available from the level of the Mobile Application.
20. Terms of Service – the hereby Regulations defining the principles and conditions of using the CRM System and, in particular, the scope of rights and obligations and the responsibility of persons who avail of the possibility of renting bikes in the CRM System.
21. Reservation – function thanks to which the Client may remotely reserve the Bike. Details of the Reservation have been specified in Chapter VII of the hereby Terms of Service.
22. Standard Bike – basic type of bike made available within the CRM System by the Operator. Bikes of this type are designated for use by one person who completed the age of 13 and is between 150 and 200 cm tall. Bikes of this type have wheels with rims measuring 26 inches and their load capacity amounts up to 120 kg of the sole ridding person. The Bike is equipped in a basket with capacity of 15 litres.
23. Standard Bike with a child seat – is a standard bicycle equipped with a child seat designed to carry children with body weight from 9 to 22 kg, who are able to sit without assistance for at least the intended time of cycling. Carrying a child in a child seat may occur solely under the supervision of the child’s legal guardian. Details of use of the bikes with a child seat are available in Appendix no. 2 to the Terms of Service.
24. CRM Service – actions performed by the Operator in relation to the exploitation, repairs and maintenance of the CRM System.
25. CRM Station – a place of Rental and Return of Bikes by Clients, marked with the CRM symbol, equipped in a Totem or a Terminal, and bike stands, whilst the Bikes are parked (returned) by means of O-lock Blockades. Information about locations of the CRM stations may be found on the internet website as well as in the Mobile Application.
26. Area of Usage – administrative borders of the city of Ciechanów.
27. Website – internet website launched by the Operator www.ciechanowskirower.pl, which contains all necessary data for the commencement and subsequent use of CRM.
28. CRM System – a system of Bike Rental stations launched by the Operator which includes, in particular, Bikes, technical infrastructure, software and devices which enable Rental, Parking, Reservation and Return of Bikes.
29. CRM Terminal/Terminal – device designated, among others, to: register the Client in the CRM System, rent and carry out payments via payment card.
30. Information totem / Totem – element of any CRM station containing information necessary for the commencement and use of CRM.
31. Agreement – an agreement concluded between the Client and the Operator which establishes mutual rights and obligations specified in the hereby Terms of Service. It is considered that the Agreement containing the provisions of the hereby Terms of Service shall be automatically concluded at the time of Registration of the Client within the CRM system and subject to submission by the Client of the declaration of acceptance of the hereby Terms of Service. Personal Data Controller shall be Nextbike Polska S.A. w restrukturyzacji.
32. Bike Rental/ Rental – unblocking of the Bike by means of the Client Identifier or via another method as specified in Chapter VIII, point 2 for the purpose of conducting a ride. The process of rental is specified in detail in Chapter VIII of the Terms of Service.
33. Digital lock / clamp – additional line targeted at securing the Bike in situations specified in Chapter XI clause 4. It constitutes an accessory of each Bike.
34. Bike Return/Return – returning the Bike to the CRM through locking of the Bike’s O-lock Blockade. The process of Return is specified in Chapter XI of the Terms of Service. The use of Parking function is not understood as Bike Return.
III. General principles of using the CRM System.
1. The condition for use of the CRM System is the submission by the Client of: of personal data required upon registration, acceptance of conditions defined in the hereby Terms of Service, as well as payment of initial fee and clicking on the activation link. The condition for the use of CRM is, furthermore, maintenance of a minimum top up level on the Client Account during the time of each rental, in the amount of no less than 10 PLN (in words: ten zloty).
2. Persons who are above 13 years of age but did not complete 18 years of age (further referred to as Minors) may avail of the CRM System subject to the consent of their Parent or Legal Guardian. Such a parent or legal guardian bears responsibility on account of any potential damages which may occur, in particular, in relation to the non-execution or incorrect execution of the Agreement and they undertake to cover ongoing commitments specified in Appendix no. 1. It is required that the consent of at least one of the parents or legal guardians for the use of the account by a minor is submitted to the Operator:
a. in the form of a scanned letter via electronic means to the address [email protected]
b. via registered letter sent to the address of the Operator,
c. submitted in person at the headquarters of the Operator,
The consent should include:
d. telephone number of the minor on which the Account is registered,
e. first name and surname of the parent or legal guardian,
f. consent for the use of CRM by the minor,
g. first name and surname of the minor,
h. date of birth of the minor,
i. handwritten signature or eligible electronic signature of the parent/legal guardian (in the case specified in Chapter III. point 2.a),
j. date and place of granting the consent.
Sample consent may be found at: www.ciechanowskirower.pl
3. Minors below 13 years of age may use the bikes solely under supervision of their parent or legal guardian.
4. The Client may rent up to 4 bikes simultaneously.
5. The use of the Rented Bikes is permitted within the Area of Usage.
6. The use of the CRM Bike System may take place solely and exclusively for non-commercial purposes under the pain of calculating additional fees in accordance with the provisions of Appendix no. 1.
7. Parties to the Agreement undertake to mutually inform each other of any changes to addresses or other data identifying them, indicated during registration in the system.
IV. Responsibility and commitment
1. The Operator realizes services related to the maintenance of the CRM System and bears responsibility for its proper functioning.
2. The Operator shall not bear responsibility for any direct or consequential damages as well as lost benefits caused as a result of improper performance of the Agreement by the Client, or for any other damages for which the User is responsible. The above provision shall not affect, in the scope of agreements concluded with Clients, Art. 473 of the Civil Code.
3. The Client undertakes to abide by the conditions set forth in the Terms of Service, in particular, to make the agreed payment and to use the Bike in line with the principles specified in the hereby Terms of Service.
4. The Client is responsible for the use of the Bike in accordance with its designation and in line with the provisions of the Terms of Service as well as the applicable law. In the event of non-compliance with the conditions contained within the Terms of Service, the Operator shall be entitled to block the Client Account. Detailed conditions related to Account Blockades have been specified in Chapter XIII of the hereby Terms of Service.
5. The User shall be obliged to protect the log in data against unauthorized access of third parties under the pain of being charged for the costs of use of the service by parties who have obtained the log in data at the fault of the User.
6. The Client shall be responsible for all damages and demolitions stemming from non-compliance with the Terms of Service. The Client may be charged with costs of repair of such damages, including the cost of Bike restoration specified in Appendix no. 1 Price list and Table of Additional Fees in the CRM System. The Operator shall submit an adequate receipt or VAT invoice to the Client for completion of the necessary repair works.
7. The Client bears full and total responsibility and undertakes to cover any tickets, fines, fees etc. obtained by the Client, related to the use of the Bike and imposed on them out of their own fault.
8. Bikes are a supplementation of urban means of transport. It is not permitted to use CRM Bikes for mountain trips, jumps, stunts. Racing and using the Bike in order to pull or push anything is forbidden. Carrying luggage is allowed solely by means of a basket designated for this purpose; it is not permitted to hang anything on the bike frame or on any other bike element. It is forbidden for more than one person to ride the Bike simultaneously.
9. The use of CRM Bikes by persons under the influence of alcohol or other narcotic substances, psychotropic substances or equivalents in the meaning of the provisions on counteracting drug addictions; strong anti-allergic drugs, other medicines which by definition are forbidden or recommend not to be applied for drivers of any vehicles, is forbidden.
10. It is forbidden to transport CRM Bikes by car and by other transport means which are owned by private persons under the pain of calculating a fee in accordance with Appendix no. 1. The ban does not concern public transport provided that the Terms of Service of that transport allow such possibility.
11. The use of any protection which is not a standard CRM System element in order to immobilize the Bike is forbidden. The Operator reserves the right to remove inadequate protections applied by the Client. All costs of restoring the Bike to the state enabling realisation of further rentals shall be borne by the Client.
12. The Client is responsible for the Bike he or she rents from the moment of Rental to the moment of Return.
13. In case of lack of return of the Bike due to any reason, including also in case of its loss or theft, the Client shall be burdened with the contractual penalty in accordance with Appendix no. 1 for each lost Bike.
14. The Client undertakes to return the bike in the same state as it was in at the time of Rental. In particular, the Client is obliged to undertake actions targeted at preventing staining of the Bike or occurrence of any damages outside of the standard use as well as theft of the rented Bike.
15. In case of theft of the Bike during Rental, the Client is obliged to notify BOK CRM immediately after noticing the event.
16. In case of improper Bike Return out of the Client’s fault, the Client bears the costs of its further Rental and is responsible for any potential theft or damage. In case of difficulties with returning the Bike, the Client is obliged to contact BOK CRM.
V. Payments.
1. Fees within the CRM System are calculated according to the rates specified in Appendix no. 1 Pricelist and Table of Additional Fees, available on the website, within the CRM Mobile Application and at BOK. The basis for calculating the fee for the use of the Bike is the Duration of Rental.
2. Payment for services and products offered within the CRM system may be conducted through:
a. the use of payment cards,
b. online payments available after logging in onto the website and in the Mobile Application as well as after logging to Client Account,
c. payment form, realized at a post-office or at a bank, generated by the payment operator. The form is available upon logging in on the website, within Client Account,
d. through authorizing the CRM System Operator to charge one’s credit or debit card with all calculated fees, including also the amounts payable in relation to each delayed return, fees on account of damages, theft or loss of the Bike/Bikes.
3. Information on payment cards is processed by an external service provider and is not stored or available to the Operator.
4. All payments are transferred to the Operator’s account.
5. At Client request, the Operator shall provide the Client with a VAT invoice. For this purpose, the Client shall contact the Operator via electronic means to the e-mail address of the Operator in order to indicate the data necessary to issue a VAT invoice.
6. If the charged fees exceed the funds available, the Client is obliged to top up his/her Account at least to the balance equal to PLN 10 within 7 working days. In case of failure to settle overdue payments, the Operator reserves the right to commence adequate legal steps against the Client targeted at obtaining the payment on account of the realized Agreement, which results in the blocking of Account until the time of payment of receivables. The Operator shall be entitled to charge statutory interest on any delays in payments of amounts due from the date of their maturity until the factual day of performing payments in the full amount.
7. In case if the Client remains in arrears with payments towards the Operator, the Operator reserves the right to pass the information on overdue amounts to entities indicated by appropriate provisions of law. The Client acknowledges that CRM Operator is entitled to transfer the overdue receivables towards the Client, stemming from the Agreement concluded with him, onto third parties, which will entitle these third parties to pursue the said receivables from the Client. The CRM Operator reserves the right to entrust the pursuit of receivables from the Client with a debt-recovery company.
8. Reimbursement of payments made for Rentals may be performed post termination of the Agreement.
During the term of the Agreement with CRM Operator, no payments for Rentals (top-up amounts) can be subject to reimbursements.
9. The amount of Promotional Voucher that credited Client Account is not refundable. It is used prior to the use of the funds paid by the Client. Details of the amount, validity period and the reason for awarding a Promotional Voucher are set out in the current promotional terms and conditions available on the Website.
VI. Registration.
1. A necessary condition for using the CRM System is prior registration of the Client in the System and payment of the Initial Fee.
2. Registration can be realized through:
a. Website,
b. Mobile application,
c. Terminal,
d. telephone contact with BOK CRM.
3. During the registration process in line with Chapter VI points 2.a, 2.b and 2.c the following personal data must be entered:
a. mobile phone number,
b. first name and surname,
c. contact address, that is, city, street including flat/house number, postal code, country,
d. Email address,
e. PESEL number,
f. optionally – payment card number in case of payment with credit card with the possibility of charging it,
The Client must indicate that he has read and accepted the Terms of Service of the CRM System and familiarized with the Privacy Policy of the CRM System.
4. During registration at the Terminal, indication of the following personal data is in required:
a. mobile phone number,
b. first name and surname,
c. Email address,
The Client must indicate that he has read and accepted the Terms of Service of the CRM System and familiarized with the Privacy Policy of the CRM System. The Client must provide the remaining data at latest 24 hours from the moment of registration. In case of lack of supplementing data in the indicated term, the Account will be blocked. Unblocking the Account will occur upon indicating correct and full data.
5. After successful registration, the Client receives an automatically generated PIN code which, along with the telephone number, serves the purpose of logging in to Client Account. Log in data are sent by a text message to the indicated telephone number.
6. To complete registration process, an email containing a link will be sent to the previously indicated email address for the purpose of confirming data. Client Account will remain inactive until data verification is completed. Clicking on the link will cause account activation; from then on, Bike Rentals will be possible. The verification link is active for 24 hours from the moment of obtaining the email message. After the expiry of the above-specified term, verification of data will be possible solely through obtaining a new verification link through the Mobile Application.
7. Client Account obtains the status of an active account post fulfilment of all of the below conditions:
a. all data required for successful registration have been entered on Client Account,
b. The Client has clicked on verification link,
c. The Client has made the initial fee payment,
d. The minimum account balance is maintained,
e. In case of minors, after the delivery of parent or legal guardian consent.
8. Client Accounts that contain incorrect personal data and with respect to which no top-up payment has been made may be automatically removed from the CRM system base.
VII. Reservation
1. The User may reserve up to 4 Bikes simultaneously.
2. Reservations may be conducted by means of the Mobile Application.
3. Reservations are voluntary. The reserved Bike awaits the User for the maximum time of 15 minutes after which point the Reservation is automatically cancelled. After cancellation of the Reservation the Bike becomes available for other Users.
4. The Operator allows the possibility of cancelling the Reservation performed by the Client.
VIII. Rental.
1. Bike Rental is possible after fulfilment of the requirements specified in Chapter VI. point 7.
2. CRM Bikes may be rented by means of:
a. Mobile Application,
b. Terminal,
c. telephone contact with BOK CRM.
3. Rentals of Bikes are possible at any CRM Station or outside of CRM Stations.
4. It is the Client’s obligation to ensure, prior to commencing the ride, that the Bike is fit for the designated use, in particular, that the tyres of the bike are inflated and the brakes are in order as well as the lights operate. The Client undertakes to ensure that the Bike is equipped in a digital lock, also referred to as the clamp, prior to its rental. In case of its lack the Client is obliged to report this fact to BOK CRM or via the Mobile Application.
5. In case of noting during Bike Rental any defects in the Bike, the Client is obliged to immediately report the issue to BOK CRM or via Mobile Application and, if possible, return the Bike to the nearest Station.
6. In case when during rental of the Bike an accident or collision occurs, the Client is obliged to write a statement or call the Police or Municipal Police to the site. Furthermore, in case of occurrence of the above event the Client is obliged to inform BOK CRM of this fact no later than within 24 hours post the event.
7. The Rented Bike may be used within the Area of Usage. In the course of Rental, the User may cycle beyond the functional area of the Area of Usage, however, he or she is obliged to return to it prior to completing Rental and return the Bike in the Area of Usage, otherwise the User will be charged with a fee as per Appendix no. 1.
IX. Duration of Rental
1. Duration of Rental of the Bike commences at the time of Bike release, in accordance with Chapter VIII point 2. of the Terms of Service. It is completed upon Bike Return, in accordance with Chapter XI point 1 and 2 of the Terms of Service.
2. The Client is obliged to return the Bike within the maximum Duration of Rental, that is, within 12 hours. Exceeding the maximum Duration of Rental causes additional charging of fees in accordance with Appendix no. 1.
X. Parking.
1. The Operator allows the possibility of parking the Bike during Rental through the function of Parking. The use of the Parking function is equivalent to Bike Return.
2. The Parking function is available solely in the Mobile Application. After selecting it one must manually close the O-lock Blockade.
3. Duration of Parking is calculated into the Duration of Rental.
XI. Return.
1. Bike Return is possible in the Area of Usage in one of the below ways:
a. Standard Return – Bike Return at the CRM Station after Rental from the CRM Station,
b. Premium Return – Bike Return at the CRM Station after Rental from outside of the CRM Station,
c. Paid Return – Bike Return outside the CRM Station but within the Area of Usage.
The Bonus amounts and the fees for Bike Return method specified in XI.1 b and c have been specified in Appendix no. 1.
2. The Bonus for the Premium Return (as specified in Chapter XI point 1 b) shall be calculated if another Client other than one who returned the same Bike outside the CRM Station deliver that Bike to the Station of the CRM System. The funds on account of the premium Return are non-refundable and may be used for rides prior to the funds previously paid in by the Client.
3. The Client conducts Bike Returns through closing of the Bike O-lock Blockade. The Bike must be parked in line with traffic regulations so as not to hinder bike, road or pedestrian traffic. Bike Returns to the place other than the CRM Station shall involve calculation of additional fee in accordance with Appendix no. 1.
4. In the event of any difficulties with the CRM Bike Return, the Client is obliged to contact BOK, while remaining by the Bike.
5. The Client shall be responsible for correct return and securing of the Bike. Failure to adhere to this obligation may result in:
a. calculation of fees for the use of the Bike in accordance with the Price List and in case of rental exceeding the maximum Rental Duration, calculation of an additional fee in accordance with Appendix no. 1 of the Terms of Service,
b. calculation of contractual penalty for loss, theft or damage of the Bike in accordance with Appendix no. 1 to the Terms of Service (depending on the type of Bike),
c. charging the fee for Bike Return (regardless of its type) in a hardly-accessible place (such as, for instance, closed parking lots or shopping centres, gated estates, private properties or other hardly-accessible locations i.e. dense bushes, channels, garages and closed premises, roofs etc.),.
d. charging the fee for Bike Return (regardless of its type) outside of the Area of Usage, in accordance with Attachment No. 1 to the Terms of Service.
Fees sum up.
6. Additional fee, as specified in Chapter XI point 5.b, may be decreased, as appropriate, at the request of the User should the Bike be found within 30 days from the date of reporting its loss.
XII. Failures and repairs
1. Any failures should be reported by phone to BOK CRM or in the Mobile Application immediately after the failure is noticed. In case of any failure preventing further ride, the Client is obliged to stop and notify BOK CRM by phone and, if possible, escort the Bike to the nearest CRM Station.
2. Self-repairs, modifications or replacements of any parts within the rented Bike are forbidden. The only authorized entity to perform these actions is CRM Service.
3. We recommend that the Client should be able to contact BOK CRM at all times during the Bike rental period.
XIII. Blockade of User Accounts.
1. The Operator reserves the right to temporarily block Client’s account in the CRM System in case of non-compliance with the conditions of Bike use specified in the hereby Terms of Service.
2. In particular, the Account Blockade may occur, when the Client:
a. has failed to provide personal data specified in Chapter VI of the Terms of Service,
b. uses the Bike not in compliance with its designation,
c. leaves the Bike unsecured in the course of its Rental.
3. Account Blockade may also occur in case when the Bike has been lost post its Rental.
4. Permanent Blockade of Client Account prevents any future setting up of subsequent accounts and constitutes termination of Agreement with the Client due to his/her fault.
XIV. Complaints
1. Complaints are Users’ expressions of dissatisfaction with the service or with the course of the process related to the provided service.
2. Complaints ought to contain at least such data as: first name, surname, telephone number, allowing for Client identification. In case of lack of data that would enable identification of the Client, the Operator will leave such a complaint unattended.
3. All complaints concerning the services provided on the basis of the Terms of Service may be submitted:
a. via electronic means to the email address indicated in Chapter I point 3.
b. via electronic means through the contact form available on the website,
c. through Mobile Application,
d. via telephone,
e. via registered letter to the address of the Operator, specified in Chapter I point 3
f. in person at the premises of the Operator.
4. If data contained within the complaint require supplementation, the Operator requests that the complaining person supplements the complaint within the indicated scope prior to reviewing the complaint. Prior to considering complaints, the Operator may also turn to the Client with a request to supplement, at a designated time, data on the Account, indication of which is required by the provisions of the Terms of Service. In case of lack of data supplementation the Operator will leave such a complaint unattended.
5. The recommended term for submission of complaints amounts to 7 days from the date of occurrence of the event which constitutes the cause of a given complaint.
6. Submitting a complaint does not release the Client from the obligation of a timely realization of the obligations towards the Operator.
7. The Operator shall process the complaint within 14 days from the date of obtaining it and in case of matters of more complicated nature – this period may take up to 30 days. In case of the necessity to supplement the complaint, the term for reviewing the complaint commences on the day of receipt of documents by the Operator which supplement the complaint or which provide additional explanations/information. In case of inability to meet the deadline for the review of a complaint, the Operator will inform the Client of any delays, indicating the cause of a delay (circumstances which must be established) and the expected term for the review of the complaint.
8. Response to the complaint shall be posted to the Client via electronic post or via traditional post to the correspondence address in a manner specified in the complaint. The Operator may post a response to an alternative address / email address indicated by the Client submitting the complaint within the correspondence.
9. The Client may appeal against a decision issued by the Operator. The appeal will be considered within 14 days of its receipt by BOK CRM. The appeal ought to be submitted in one of the following manners:
a. via electronic means to the email address indicated in Chapter I point 3.
b. via electronic means through the contact form available on the website,
c. via registered letter to the address of the Operator, specified in Chapter I point 3.
d. in person in the premises of the Operator.
10. The Client may:
a. refer the appeal against the Operator’s decision directly to BOK CRM within 14 days from the date of receipt of the response to the complaint,
b. launch court actions against the Operator before the relevant general court.
XV. Termination of Agreement
1. Withdrawal from Agreement:
a. The Client may withdraw from the Agreement concluded with the Operator – pursuant to the provisions of law, without giving any reason, within 14 days from the date of its conclusion. The deadline shall be deemed met if, before its expiry, the Client sends a statement of withdrawal from the Agreement to the Operator.
b. The Client may withdraw from the Agreement:
i. via sending an email to the address of the Operator indicated in Chapter I point 3 of a written statement on withdrawal from Agreement. Sample document may be found at (https://nextbike.pl/app/uploads/2022/03/Wzor-oswiadczenia-o-odstapieniu-od-umowy-Nextbike.docx).
ii. sending via registered letter to the address of the Operator, specified in Chapter I point 3 of a written statement on withdrawal from Agreement. For this purpose, the Client may use the withdrawal form contained in Appendix no. 2 to the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2019, item 134 as amended), however, this is not obligatory.
c. In case of withdrawal from the Agreement, it shall be treated as non-concluded. In case of withdrawal from the Agreement each party is obliged to return to the other party all the items it obtained on the basis of the Agreement. The return of services occurs no later than within 14 days from the day of receipt by the Operator of the declaration regarding withdrawal from the Agreement. Payment reimbursement is performed by means of the same methods of payment which were used by the Client in the course of initial transaction unless the Client indicates another solution within the declaration of withdrawal from Agreement. Other solutions ought to be indicated by the Client within the submitted declaration.
d. Should, pursuant to the demand of the Client, the execution of service commence prior to the expiry of the term of withdrawal from Agreement, the User is obliged to pay for the services fulfilled until the moment of withdrawal from Agreement. The reimbursement of means remaining on the account occurs no later than within 14 days from the day of receipt by the Operator of the declaration regarding withdrawal from the Agreement.
2. Termination of the Agreement upon application of the Client
a. The Client has the right to terminate the Agreement. Termination may be submitted by the Client in the following manner:
i. via electronic means to the email address indicated in Chapter I point 3.
ii. via electronic means through the contact form available on the website,
iii. via registered letter to the address of the Operator, specified in Chapter I point 3.
iv. in person in the premises of the Operator.
b. Termination of the Agreement ought to contain such data as: first name, surname, telephone number linked to the Client Account, bank account number (in cases specified in Chapter XIV point 2.e.) and first name and surname of the bank account owner.
c. Termination of the Agreement takes effect immediately, within 14 days from the date of receipt of the termination by the Operator. Liquidation by the Operator of Client Account within the CRM System shall be the result of Agreement termination.
d. Prior to terminating the Agreement the Client is obliged to top up the means on the Client Account to reach the balance of 0 PLN. Termination of Agreement in a situation where Client Account balance is negative shall remain without effect on the Operator’s right to pursue the amount equal to the unsettled liabilities of the Client for the Operator’s provision of services.
e. If the funds on Client Account exceed 0 PLN on the day of Agreement termination they will be reimbursed to the bank account indicated by the Client in the application form unless the Client consented to an alternative solution within the Agreement termination. Other solutions ought to be indicated by the Client within the submitted declaration. The reimbursement of funds shall occur within 14 days from the date of receipt of the termination of Agreement. In case when reimbursement of funds is related to the necessity of incurring additional costs on the side of the Operator in the form of transfer costs, these costs shall be deducted from the means to the reimbursement of which the Client is entitled.
3. The Operator may terminate the Agreement subject to the 7-day notice period (seven days) in the event of occurrence of a significant cause, such as in particular: liquidation of the CRM System or ceasing of operations or change of the scope of CRM System operations.
4. Termination of Agreement for the provision of services via electronic means by the Operator shall occur through sending a statement of termination of Agreement for the provision of services via electronic means to the electronic post address of the User specified in Client Account or via submission of a declaration to the User in any other manner.
XVI. Final provisions
1. The acceptance of the hereby Terms of Service and Rental of the Bike is equivalent to: a declaration of the health state which ensures safe movement on the Bike; ability to ride a Bike; possession of permissions required by the provisions of law and knowledge of road traffic regulations.
2. The Operator reserves the right to terminate the Agreement subject to a notice period of 14 days in case the Client breaches the provisions of the hereby Terms of Service (i.e. lack of acceptance of the new Terms of Service, non-return of the Bike in the required time) while the Client is entitled, in respect of the Operator, to submit claims related to the return of means on the Client Account, provided that they were not used by the Operator previously to cover the payable liabilities chargeable to the Client.
3. In the event of services of permanent nature (i.e. Account maintenance) the Terms of Service may be modified due to a significant cause, such as:
a. change of legal regulations or their interpretation justifying the need for changes in the Terms of Service,
b. change in the service, including in the scope or manner of its provision,
c. introduction of a new service,
d. discontinuation of the provision of services entirely or partly,
e. reasons related to privacy protection, safety and prevention of abuses,
f. removal of potential doubts or interpretation ambiguities,
g. change of data specified in the Terms of Service, including the Operator’s data.
Modifications shall come into force within 14 days from the date of notifying the User of changes to the Terms of Service through publishing them on the internet website and sending them to the User’s email address. In the event of lack of acceptance of changes in the Terms of Service, the User may terminate the Agreement effective immediately by submitting the statement of termination no later than within 14 days from the date of being notified of changes in the Terms of Service.
4. In the event of services of one-off nature (i.e. single ride) or services paid upfront, in each case the version of the Terms of Service valid at the moment of ordering the service is binding.
5. For all matters unresolved in the hereby Terms of Service the binding legal provisions shall apply, in particular, the provisions of the Civil Code and of the Act on Road Traffic.
6. In case of any discrepancies between the Polish and the foreign language version of the Terms of Service, the Polish version of the document shall prevail.
Appendix no. 1
Pricelist and Table of Additional Fees
| Type of fee | Gross value | |
| Fee for Bike Rental | Duration of Rental | |
| from 1 to 20 minutes | No fees | |
| from 21 to 60 minutes | PLN 1 | |
| from 61 to 120 minutes | PLN 2 | |
| from 121 to 180 minutes | PLN 3 | |
| each subsequent commenced hour | PLN 4/h | |
| Fee for exceeding the 12-hour limit of rental | PLN 200 | |
| Fee for theft, loss or damage of a standard Bike | PLN 3900 | |
| Fee for theft, loss or damage of a standard Bike with child seat | PLN 4500 | |
Fees sum up.
Additional fees
| Initial fee | PLN 10 |
| Bonus for returning the Bike to the CRM Station | PLN 3 |
| Bike Return outside of the CRM Station (Paid Return) | PLN 5 |
| Ride on the Bike by a greater than allowable number of persons for a given type of Bike | PLN 200 |
| Returning the Bike (regardless of its type) outside of the Area of Usage | PLN 500 |
| Abandoning the Bike (regardless of its type) in hardly-accessible places | PLN 300 |
| Removal of applied protections | PLN 200 |
| Non-authorized ride | PLN 100 |
| Transporting the Bike by car or by other transport means owned by private persons | PLN 50 |
Additional fees sum up.
Attachment No. 2
Rules of Using Standard Bikes with a Child Seat
1. The maximum load of the Bike equipped with a child safety seat must not exceed 114 kg.
2. The use of the Bike equipped with a child safety seat is possible only under the supervision of a legal guardian of the child having an account in the CRM System. The legal guardian is obliged to correctly secure the child in the safety seat in accordance with the instructions for use placed on the seat.
3. In case of any doubts as to how to properly secure the child in the safety seat, the System User should contact BOK by phone.
4. Bikes fitted with a child seat are intended for the carriage of children between 9 kg and 22 kg in weight who are able to sit without assistance for a prolonged period of time, at least as much as the intended journey on the Bike.
5. Before placing one’s child in the child seat make sure that the seat, the seat fitting mechanism and the restraint system designated to provide child’s safety are not damaged, do not show signs of damage, are not loose and are securely attached to the Bike. It is also recommended to check the temperature of the seat (whether it is not excessive, e.g. due to direct sunlight). If any irregularities are observed, in particular if the seat is defective or defectively installed on the Bike, the CRM System User should inform the Operator via BOK CRM, and in such case the use of the seat is prohibited.
6. The legal guardian takes full responsibility of the child when renting the Bike equipped with a child seat.
7. The child carried in the child seat should wear a protection helmet adjusted in size to the child’s head dimension-wise and correctly fastened (it does not constitute an accessory of the Bike). Securing the child against potential unbeneficial weather conditions is also recommended, i.e. against rain or excessive sunlight through proper outfit.
8. The child should be placed in the child safety seat in such a way so as to ensure optimum comfort and safety when riding, using a restraint system that ensures that the child’s movements are restricted in the child seat. It is recommended that the backrest should be inclined slightly backwards.
9. It is the responsibility of the User to ensure that the transported child is protected in such a way that it cannot fall out while riding. If an accident occurs due to the improper use of the restraining mechanism, the Client shall be liable for the resulting liability.
10. Before one starts riding, one must make sure that:
a. it is not possible for any part of the child’s body clothing or safety components to come into contact with the moving part of the seat or the Bike.
b. the additional load on the Bike does not adversely affect the steering or the balance of the Bike, which is necessary for safe riding on the Bike;
c. the child’s weight and body size do not exceed the maximum load of the seat (this should also be checked while riding).
11. Making modifications to the seat or attaching any additional luggage to the place in which the seat with the child is mounted is forbidden. Be particularly careful when riding a Bike with one’s child in the seat, bearing in mind that one’s Bike may behave differently in terms of balance, steering and braking. In particular, one should adjust one’s speed to the limitations of travelling with an additionally loaded Bike.
12. During the use of the Bike it is necessary to check if the Bike rack with the seat installed is functioning properly and if the transported child does not cover in any way the reflections placed on the Bike rack or the seat.
13. One should also take special care not to leave the Bike parked with one’s child in the child seat unattended.
14. Rental and return of the Bike with child seat is possible at any CRM Station.
