How it works?

1. REGISTRATION

Don’t have an account in the CRM system yet? Download the Nextbike application or visit ciechanowskirower.pl

Then select “Registration” and follow the displayed instructions.

To activate your account pay the initial fee and confirm your email.

2. RENTAL

Want to rent a bike? Open the Nextbike app, then scan the QR code on the bike or enter the bike number.

Click “Rent a bike” and you’re done – the O-lock located on the rear wheel, will open automatically.

Remember that you can also call the contact centre, we will help!

3. RETURN – now it’s even easier!

Just close the O-lock located on the rear wheel, the bike will return automatically.

4. PARKING

Need a break in your rental but don’t want to return the bike? Use the parking in the app.

Select an active rental, press “Parking” and confirm.

Now you can close the O-lock, without returning the bike.

Want to continue your ride? Select “Resume” in the app and the O-lock will open automatically.

HOW CAN I DELETE MY ACCOUNT?

You can send your instruction to delete your account by email or letter.
Remember! Before deletion, replenish the funds on your account to a balance equal to 0 PLN. If you have unused funds on your account, in the application provide a bank account number for their return.

CAN I RENT AN CRM BIKE TO AN ACCOUNT IN ANOTHER SYSTEM?

Setting up an account in one system allows you to use bicycle rentals in other cities, as long as these systems allow this possibility.

WHY IS MY ACCOUNT INACTIVE?

Make sure that you have completed the registration process, i.e. completed all the required data on your account and clicked on the activation link sent to your e-mail. If there are difficulties in finding an email from us, check if it accidentally went to spam or contact us. 😊
The account is active when there is a minimum balance of 10 PLN.

HOW TO RESET THE ACCOUNT PIN?

Go to the mobile app or website and use the “FORGOT PIN”/”FORGOT PIN?” option.

HOW TO TOP UP THE ACCOUNT?

You will recharge the account after logging into the mobile application or website. Available payment methods include payment by card, bank transfer or BLIK.

CAN A CHILD HAVE AN ACCOUNT?

Yes, if they are at least 13 years old and a parent or legal guardian gives permission. The consent must be scanned and sent electronically/paper to the operator’s address. The consent template is available in the TERMS OF SERVICE tab. When registering, you must provide the details of the minor who will use the account.

IS RESERVATION MANDATORY?

Reservation is optional. After making a reservation, the bike will be waiting for you for 15 minutes. If you do not rent it within this time, the system will automatically cancel the reservation, and the bike will be available for others.

HOW MANY BIKES CAN I RESERVE AT ONCE?

You can reserve a maximum of 4 bikes at once.

HOW TO RESERVE A BIKE?

Reservations can be made using the Nextbike mobile application.

HOW MANY BIKES CAN I RENT AT THE SAME TIME?

You can rent a maximum of 4 bike at a time on one account.

WHERE CAN I RENT A BIKE?

The locations of stations and the locations of the free standing bikes may be found on the website under „MAP OF STATIONS” as well as in the Nextbike mobile application.

WHERE CAN I RETURN MY BICYCLE?

CRM bikes may be returned at CRM stations and at other locations of your choice within the CRM Area of usage. Stands at stations only serve as bicycle support. You can put the bike in the stand, but you must close the o-lock to return it.

WHAT TO DO IF THE O-LOCK DOES NOT OPEN?

Check the correct position of the O-lock – it should not touch the spokes of the bicycle. If it obstructs, change the position of the rear wheel.
If you have further difficulties, use the “OPEN LOCK” option available on the rental.

WHAT TO DO IF THE O-LOCK DOES NOT CLOSE?

Check the correct alignment of the rear wheel – it should be aligned evenly with the o-lock, so that it can get around it without touching the spokes.
If you continue to have difficulty returning the bike, contact the BOK.

HOW TO REPORT A BICYCLE DEFECT?

Provide information including the bicycle number along with a description of the defect through the mobile application, website or contact the BOK. Our service will remove the defects as soon as possible, and your report will allow us to intervene even faster! Thank you!

HOW TO REPORT A STOLEN BICYCLE?

When an accident or collision occurs during your bicycle rental, write down statements and/or call the police to the scene. Moreover, remember to inform the BOK of the incident, within a maximum of 24 hours after the incident.

HOW TO REPORT A STOLEN BICYCLE?

Has your rented bicycle been stolen? Inform our Consultant about the incident immediately by contacting the BOK.

Contact with us

Call Center:+48 23 680 43 43

Open 24/7
connection cost according to operators' rates

complaint and requests
[email protected]

nextbike
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